4.4 Productivity gains
Two key drivers of productivity gains have been team management profiling and the staff survey. Both initiatives were beneficial in allocating staff and resources to meet operational objectives and to harvest the knowledge of staff members. Additionally, they facilitated inter-team cooperation and improved communication with internal and external stakeholders.
The National Blood Authority also strengthened capability and productivity by:
- developing and refining key business processes and management instructions
- implementing the new information technology and communications environment
- participating in knowledge management sessions
- developing the Integrated Data Management System.
The National Blood Authority is committed to reviewing how work is performed and identifying and implementing improvements through its performance improvement and proposal process. A number of performance improvement proposals were initiated, including:
- modification to procurement strategy documentation
- development of a key business process for non-blood procurement
- development of protocols for bilateral and multilateral consultation between jurisdictions and the National Blood Authority
- review of data handling processes.