Customer Service Charter

The NBA Customer Service Charter sets out the standards of service people engaging with the NBA can expect. The NBA is committed to providing a professional, high quality and efficient service to clients, stakeholders and the general public. Our roles and responsibilities in dealing with external clients,
and their rights in dealing with us, are described in the Charter, which is available on the NBA website at www.blood.gov.au/charter.

We invited feedback on our performance and during 2016-17; the NBA recorded 54 instances of positive feedback and no negative feedback.