Support Officer - non-ongoing position



Salary range

$68,687 - $72,578

Closing time and date

Monday, January 6, 2020 - 17:00
Contact person

Contact name

Melissa Sharp

Contact position

A/g Support Manager

Contact email

Contact phone

Job Context
You will be part of the Blood Operations Centre in the Information Technology Services section. This team is responsible for the delivery, ongoing development and support for all blood sector information, communications and technology (ICT) systems and the NBA’s engagement with health providers.

The NBA operates a range of blood sector ICT systems, supporting over 20,000 users in laboratories and hospitals across Australia 24/7, who undertake a range of specific functions including blood supply, product and inventory management, management of people with bleeding disorders, national and jurisdictional reporting and the management of immunoglobulin product authorisations.

We are looking for great people with a demonstrated record in exercising initiative and judgement in the interpretation of policy and in the application of practices and procedures; in providing technical, professional, and/or policy advice in relation to problems; in applying strong stakeholder engagement and negotiation skills; and who have excellent oral and written communication skills.

Primary Job Purpose

Although not exhaustive, the duties and responsibilities of this position will require you to:

  1. Provide administrative support for projects, programs and contracts in accordance with the objectives of the National Blood Agreement and government policies;
  2. Provide level one and two system and business process support (i.e. responding to day-to-day queries, issue resolution, and user training) for Blood Sector Systems to both internal and external clients;
  3. Work in a collaborative manner to achieve team goals ;
  4. Propose and implement innovations within a culture of continuous improvement;
  5. Prepare and contribute to papers, minutes, presentations and correspondence;
  6. Gather and investigate information from diverse sources;
  7. Build effective relationships and negotiate outcomes with internal and external stakeholders; and
  8. Contribute to NBA organisational strategy and culture.

Please note: that this is a non-ongoing role until 30 June 2020 with the possibility of extension.

How to Apply

Applicants are required to submit a cover letter, CV and complete an NBA Cover Sheet. The cover letter (maximum 1,000 words) should outline the skills, knowledge and experience you can bring to the position, providing examples from your current and past roles. It is important that you refer to the selection criteria (found in the job description below) and primary job purpose when framing your response.

Please note that you will be required to participate in a rotating weekly roster during core operating hours (8.00am-5.45pm, Monday-Friday) and on-call duties outside of standard bandwidth hours (7.00am-7.00pm, Monday-Friday), on weekends (Saturday-Sunday) and public holidays, once trained.