• Contents
• Letter of transmittal
• User guide
• Part 1: Overview
• Part 2: Highlights of 2010–2011
• Part 3: Performance
  • 3.1 Performance framework
  • 3.2 Supply of blood and blood products
  • 3.3 Management of risk and sector performance improvement
  • 3.4 Appropriate patient blood management and safe use of blood and blood products
• Part 4: Horizon scanning
• Part 5: Corporate governance
• Part 6: Financial management and accountability
• Appendices

Part 3: PERFORMANCE

3.1 PERFORMANCE FRAMEWORK

The NBA has a single outcome and program and three key activities.

FIGURE 3.1 NBA’s outcome, program and activity structure

Key performance indicators and deliverables have been developed for each of the activities shown above and are reported under the relevant activity.