APS5 Support Officer, Blood Operations Centre

Please note: This recruitment process is being conducted to establish a merit pool of suitable candidates. The merit pool may be used to fill similar roles within the the NBA over the next 18 months

Do you enjoy problem-solving, supporting critical systems, and working in a fast-paced operational environment? Join the National Blood Authority’s (NBA) Blood Operations Centre (BOC) team and help deliver vital support to health professionals and patients across Australia.

The NBA is seeking a motivated APS5 Support Officer to join our Blood Operations Centre (BOC). This team provides essential support to users of the NBA’s Blood Sector Systems, including hospitals, laboratories, and health professionals across Australia.

About the Team

As part of the Information Technology Services (ITS) team, this role is required to provide support services to the Blood Operation Centre (BOC) team. This is a dynamic team that provides technical support to all Blood Sector System (BSS) users while proactively monitoring BSS operations to quickly identify and resolve issues. At times, the BOC team also provide a range of support to other NBA teams allowing for further career development.

In this role, you will:

1. Respond to complex enquiries and provide system support via phone and email.
2. Assist with operational coordination and contribute to the delivery of daily BOC functions
3. Support stakeholder communication
4. Participate in team knowledge sharing, process reviews and capability building initiatives. 

We’re looking for someone who:

1. Has strong communication and problem-solving skills
2. Can remain calm and professional under pressure
3. Demonstrates sound judgment and attention to detail
4. Works effectively in a team and contributes to a collaborative culture

While the position does not formally manage staff, it provides guidance and informal support to other members of the team, including mentoring and contributing to their ongoing capability development.

What we offer

The NBA offers a clear purpose and meaningful work. You will directly make a positive impact by saving and improving Australian lives through a world-class blood supply.

The NBA provides a number of benefits to its staff including: 

• be a part of a small agency in a secure, dynamic public service
• have great employment conditions with access to competitive superannuation, transparent pay, generous leave entitlements including parental leave, flexible work arrangements, and well-being support mechanisms
• be part of a community of strong, passionate, and proud professionals
• work under a strong set of shared values and expect high standards of workplace behaviour and integrity
• be supported to stretch yourself and grow both professionally and personally, and you to do the same for those you work with.

Employment Requirements

This is a Designated Security Assessed Position (DSAP) at Baseline. The successful applicant must be an Australian Citizen capable of obtaining and maintaining a security clearance at this level. A loss of security clearance may result in termination of employment. 

The NBA expects that all employees will perform their duties professionally and respectfully to achieve outcomes of the highest standard, and that this performance will reflect the best principles and practices of workplace diversity, workplace participation and a safe working environment. 

Selection Process

The NBA applies a standard approach to the selection of all positions. The suitability of applicants is considered in accordance with the Australian Public Service Integrated Leadership System (ILS)(Opens in a new tab/window), their current and potential ability to perform the duties of a particular position at the level required, and their likely contribution to their work team and the NBA as a whole. 

In preparing your application, you are encouraged to consider the detailed guidance and capability descriptions of the ILS. Specifically, applicants will be considered for the role against the following three primary selection criteria. 

1. Your suitability for appointment at the APS5 level based on the capabilities and performance behaviours for an APS5 officer described in the ILS.
2. Your capability to perform the duties of the position as described, based on your current knowledge, skills and experience and your potential to develop relevant knowledge, skills and experience.
3. Outline your potential to make a positive contribution to the immediate work team and the NBA.

Your application should include:

1. A one-page pitch that showcases your interest for the role and how you can leverage your skills, referring to the above questions.
2. A Current CV (maximum 5 pages).
3. Completed NBA Application Form.

How to Apply

1. Download and complete the NBA Application Form
2. Review the attached job description
3. Complete your one-page pitch that showcases your interest for the role and how you can leverage your skills, referring to the selection criteria above and the attached job description.

Once you have completed the above steps, submit your CV, one-page pitch, and NBA Application Form to NBA.Recruitment@blood.gov.au 

Enquiries

If you have any questions, please contact our Recruitment Team at NBA.Recruitment@blood.gov.au 

Notes

• This recruitment process is being undertaken to establish a merit pool that may be used to fill this or other similar ongoing vacancies over the next 18 months.
• Our BOC Support Officers have rostered work patterns and are required to periodically undertake after hours on-call telephone support.
• Training and ongoing development will be provided to help you succeed in the role and grow your career.
• The NBA offers flexible working arrangements to support work-life balance while meeting operational needs